Support

Contact

Questions, problems and ideas are all welcome. Write to percharge@icloud.com.

It helps to say which iPhone you have, and what you expected to happen.

Common questions

Why does the distance not move when I walk?

Anything slower than 3 mph is left out, so a parked cart's GPS drift and a slow walk with the phone add no miles. To count everything, open the vehicle's edit screen and turn that switch off.

Why is my range an estimate?

A range is measured only when a charge runs from full until the gauge reads empty. Otherwise the app works it out from how much battery was left, and a gauge is only read to the nearest bar or 5%, so the app shows a whole number and the span it probably lies in.

Why is there no estimate for this charge?

An estimate needs at least a quarter of the battery to have been used, or two bars on a bar gauge. Less than that and the answer would mostly be guesswork.

Why did my ride end by itself?

A ride ends on its own after two hours parked. It also ends if the phone travels faster than the vehicle can go for ten seconds, which usually means it left in a car. You can change that speed on the vehicle's edit screen.

What is Motion & Fitness used for?

One thing: the iPhone's barometer, which measures the hills you climb. Per Charge does not read your steps, workouts or Health data. Without it, climb comes from GPS height, which is rough, and hills are left out of the range forecast.

I plugged in and forgot to tell the app.

Tap I recharged and turn on I recharged before my last ride. That ride then counts toward the new charge.

How do I get my rides out?

Settings › Export rides as a spreadsheet. The file opens in Numbers, Excel or Google Sheets.